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* Orders *
How do I make a purchase?
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How do I know if my order is confirmed?
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Can I change my shipping address after my order is placed?
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* Shipping & Returns *
Do you ship internationally?
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When will my order be shipped?
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What is your return policy?
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How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.